Return Policy
Thank you for your purchase from us. We appreciate the trust you have placed in us and strive to ensure a smooth shopping experience for you. However, should you feel the need to return a product, we have the following return policy:
Return period
You can return a product within 30 calendar days of receipt. To be eligible for return, the product must be unused and in the same condition as when you received it, including the original packaging.
Return costs
You are responsible for the cost of the return. We recommend using a shipping method with a track & trace system, as we are not responsible for lost returns.
Please note that return charges start from GBP 15 for a small parcel; however, these charges may be higher for larger parcels. The return package should be sent to our address in China.
Return label
It is important to note that the return label is the customer's responsibility. Customers should download and print the return label themselves. Please ensure that you print and affix the return label correctly to the return package before returning it.
Exchange
We offer the option of exchange as soon as the return package reaches our warehouse in China. Once the returned item is received and checked with us, you can choose to exchange it for another item or size, subject to availability. Please contact us via our customer service team to start the exchange process and receive any further instructions.
Reimbursement
Once we have received and inspected your return, we will inform you by e-mail about the status of your refund. If the return is approved, the amount will be refunded via your original payment method. Depending on the policy of your bank or credit card company, the refund will be processed within 5 working days.
Please send your returns to the following address:
Hu Xupeng
Address: Floor 5, Building 2, No. 8 Fengbao Road, Tangxia Town, Dongguan City, Guangdong Province (Guangda Manufacturing. Tangxia Smart Valley), China
Postal code: 523716
Phone: 13392304392
Make sure the package is sent to our warehouse in China and that a tracking number is provided.
Exceptions
There may be situations where only partial refunds will be issued. This includes products with obvious signs of use, any item that is not in its original condition, is damaged or has missing parts for reasons beyond our control, and any item returned more than 30 days after delivery. Please note that there will be a charge if the returned item arrives to us and is damaged.
For any questions or comments about your specific item, we advise you to contact us before returning the product.
Contact information:
Email: info@oliverharrisonlondon.co.uk
Alternatively, you can also contact us via our contact form.
Company details:
Oliver Harrison London
Address: Segment 3, Duiven, Gelderland, 6921RC, Netherlands
Email: info@oliverharrisonlondon.co.uk
Contact form: https://oliverharrisonlondon.co.uk/pages/contact
Company number: 90151968
Telephone number: +31 645497561 (No customer service)
Monday to Friday: 9 AM - 5 PM
Saturday and Sunday: Closed